Chordiant Software, a provider of Customer Experience (Cx) software and services, and IBM have announced an extended partnership formed to deliver Service Oriented Architecture (SOA)-based solutions to help global brands with high-volumes of customer interactions to better meet consumer needs and improve customer relationships.

Chordiant and IBM  have expanded their alliance for another five years with a particular focus on global healthcare, communications, and insurance markets. Since their partnership began, the two companies have completed significant implementations with leading global brands across North America and Europe.