Hailed as the next big thing, how can SOA possibly live up to its promise? Like the blind men who each approach a different part of an elephant and pronounce very different assessments of what they have touched, SOA means different things to different people.

Actually, for ECM, SOA is the next big thing. This article concentrates on the important new role that SOA can play, specifically in document capture, and, by the way, I hope will provide some perspective on the entire SOA elephant!