Synovus’ business challenge was to gain visibility into the performance and availability of mission critical Web services without adding system overhead, changing architecture, or creating new technology dependencies. Deploying monitoring agents was a huge concern for Synovus because of negative past experiences. The team was concerned about the need to support and test agents on all of the current and future systems in their heterogeneous environment, as well as the memory and processing overhead of agents operating on the server. The team was adamant that any tools purchased must not put load on the system or require changes to their architecture.
Synovus had five key requirements in a SOA management solution:
1. No agents installed on production servers
2. No rewriting or re-architecting applications
3. Support for SSL and non-SSL network traffic
4. Near real-time visibility
5. No impacts or performance penalties to the production system under any circumstances
Managed Method’s JaxView was able to meet the requirements of Synovus with its agentless deployment of JaxView.
JaxView’s agentless deployment provided Synovus with:
· Non-intrusive view into Web service availability
· Straightforward deployment and low total cost of ownership
· Visibility into transaction flow through SOA layers
· Support for SSL and non-SSL environments
· Support for multiple platforms providing flexible deployment options
· Single console for monitoring a distributed system
Application uptime, both internal and customer facing, are critical to Synovus, a financial services holding company based in Georgia. With a strong commitment to ensuring the delivery of unparalleled customer experiences, Synovus takes performance and application availability very seriously.
“We are excited to add Synovus as a customer and pleased that we were able to help them get visibility into their environment in such a short timeframe,” said Al Aghili, CTO for Managed Methods.
“We carefully evaluated other solutions, including big market leaders. Only JaxView delivered our key requirements,” said Paul Payne.
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http://www.managedmethods.com/trackdown_casestudy.php
ABOUT JAXVIEW
JaxView provides architects and IT operations teams with practical, cost-effective tools for monitoring and managing standards-based (SOAP) and REST Web services. JaxView delivers agentless web services management, web services availability monitoring, and service governance. JaxView downloads and installs as a single package for ease of deployment. It is built on a thin-client, server-based application architecture that is accessed and managed using a Web browser. A fully-functional evaluation version of Jaxview can be downloaded from www.managedmethods.com.
ABOUT MANAGED METHODS
Managed Methods provides Web services management and runtime SOA governance solutions focused on the needs of IT operations. We draw on over ten years of system management experience to build products that fit the dynamic pace and requirements of production IT environments. Based on open standards, our JaxView products are designed for ease of installation and integration into SOA environments. Every aspect of JaxView from integration, metric engine, alerting, data persistent, and aggregation is customizable. No matter what stage of SOA implementation you are at JaxView can help you monitor, manage, and secure your Web services. For more information visit www.managedmethods.com.
